Terms & Conditions
Customer Care
At Black Hole Record Cleaners, we believe caring for records should be simple, reliable, and built around a love of music. Our team is based in California, and every modular component of our cleaners is assembled by people who are passionate about sound quality and vinyl culture.
If you ever have a question about setup, operation, maintenance, or record-cleaning techniques, we’re here to help. Whether you're cleaning your first record or maintaining a serious collection, we want your experience with our products to be smooth and enjoyable.
We stand behind the quality of our equipment and aim to provide responsive, straightforward support. If something isn’t working as expected, reach out and we’ll work with you to make it right.
For customer support, product questions, or order assistance, please contact us at:
We do our best to respond to all inquiries within 1–2 business days.
Thanks for supporting a small California company built by people who love records as much as you do.
Privacy & Safety
At Black Hole Record Cleaners, your privacy and security are important to us. Any information you provide when placing an order or contacting us is used solely to process your purchase, provide customer support, and improve your experience with our products.
We collect basic information such as your name, shipping address, email address, and payment details only for the purpose of fulfilling orders and communicating with you about your purchase. We do not sell, trade, or share your personal information with third parties for marketing purposes.
All payments made through our website are processed through secure, encrypted payment systems provided by trusted payment processors. We do not store or have direct access to your full credit card information.
If you sign up for updates or contact us directly, your email may be used to respond to your inquiry or provide important information related to your order. You may opt out of communications at any time.
Our website may use standard technologies such as cookies or analytics tools to help us understand how visitors use the site and to improve performance. This information is collected in a general, non-personal way.
If you have any questions about privacy or data security, please contact us at:
We are committed to protecting your information and maintaining a safe, trustworthy experience for everyone who visits blkhl.com.
Wholesale Inquiries
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments